Terms & Conditions — 356ace

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 356ace ("the Platform", "we", "us", "our"). By creating an account, accessing any area of the 356ace platform, or making use of any product or service offered through https://356ace.club, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any provision of these Terms, you must immediately cease use of the 356ace platform and close your account. Continued use of the platform following any update to these Terms constitutes your acceptance of the revised Terms.

2 Eligibility and Age Verification

Access to the 356ace platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 18 years of age. The 356ace platform is an 18+ service without exception. Players under the age of 18 are strictly prohibited from registering, depositing, or participating in any game or betting activity on the platform.
• You are accessing the platform as an individual in your personal capacity and not on behalf of a third party.
• You are not knowingly residing in a jurisdiction where online gambling is explicitly prohibited by law.
• You are not a current employee, contractor, director, officer, or agent of 356ace or any associated entity, nor a close family member of such a person.
• You have not previously been self-excluded from the 356ace platform or had a previous account terminated for breach of these Terms.

356ace reserves the right to request documentary proof of age and identity at any time, including but not limited to a national identity card (NID), passport, or driving licence. Where satisfactory proof is not provided within a reasonable period following request, 356ace may suspend account access and withhold pending withdrawals pending satisfactory verification. Accounts found to belong to players under 18 years of age will be immediately and permanently suspended, all winnings will be forfeited, and deposited funds may be returned at 356ace's sole discretion.

3 Account Registration

To access real-money games and betting services at 356ace, you must register a verified account. The following conditions apply to account registration and management:

• One account per person: Each individual may hold only one active 356ace account. Duplicate accounts are strictly prohibited. Where multiple accounts are identified as belonging to the same individual, 356ace reserves the right to close all but one account and, where abuse is suspected, to forfeit balances held across the duplicate accounts.
• Accurate information: You must provide truthful, accurate, and complete information during registration, including your full legal name, date of birth, and contact details. Providing false or misleading registration information constitutes a material breach of these Terms.
• Account security: You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username, password, or any two-factor authentication codes with any third party. 356ace will not be liable for any losses arising from unauthorised account access resulting from your failure to safeguard your credentials.
• Notification of compromise: If you believe your account has been accessed without your authorisation, you must notify 356ace immediately by emailing [email protected]. 356ace may temporarily suspend your account pending investigation.
• Account currency: All 356ace accounts for players based in Bangladesh are denominated in Bangladeshi Taka (৳). No other account currency is available, and no currency conversion takes place within the platform.

4 Deposits and Withdrawals

All financial transactions on the 356ace platform are processed in Bangladeshi Taka (৳). The following terms govern deposits and withdrawals:

• Supported payment methods: 356ace currently supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may change without prior notice.
• Minimum deposit: The minimum deposit amount is subject to the limits of the selected payment method. Players should refer to the Cashier section of their account for current minimums.
• Withdrawal processing: Withdrawal requests are processed by 356ace within a reasonable period following receipt. Processing times may vary depending on the payment method selected and the completion of any applicable identity verification requirements.
• Verification before withdrawal: 356ace reserves the right to require satisfactory identity verification (KYC) before processing any withdrawal request. Players are encouraged to complete verification proactively to avoid delays.
• No third-party payments: Deposits must be made from a payment account registered in your own name. 356ace will not accept deposits from or process withdrawals to third-party accounts. Where a third-party deposit is identified, it will be returned to the originating account and the deposited amount will not be credited to the player's balance.
• Bonus- linked funds: Where a deposit has been used to claim a bonus, the bonus wagering requirements must be satisfied in full before a withdrawal of the associated funds can be processed. Attempting to withdraw bonus-linked funds before meeting wagering requirements will result in the forfeiture of the bonus portion of the balance.

5 Bonuses and Promotions

356ace offers various bonus and promotional offers to eligible players from time to time. The following general terms apply to all bonuses unless a specific promotion's terms expressly state otherwise:

• Eligibility: Bonuses are available to eligible registered players aged 18 and above. 356ace reserves the right to restrict bonus eligibility based on player account history, verification status, or other criteria at its sole discretion.
• One bonus per household: Unless otherwise stated, bonus offers are limited to one per household, shared IP address, or shared payment method. Attempts to claim multiple bonuses by registering duplicate accounts are a breach of these Terms and will result in account suspension and forfeiture of all associated balances.
• Wagering requirements: All deposit bonuses and free credits are subject to wagering requirements, which must be completed within the validity period specified in the relevant promotion's terms. Failure to meet the wagering requirements within the validity period will result in the automatic expiry and forfeiture of the bonus and any winnings derived from it.
• Game contributions: Not all games contribute equally toward wagering requirements. Slot games typically contribute 100% of each bet placed. Live casino table games, sports betting, and crash games may contribute at a lower percentage. Specific game contribution rates are stated in the relevant promotion's terms.
• Bonus abuse: 356ace employs automated and manual systems to detect bonus abuse, including but not limited to low-risk betting strategies designed to meet wagering requirements without genuine play risk. Where bonus abuse is identified, 356ace reserves the right to void the bonus, forfeit associated winnings, and suspend the relevant account.
• Promotion amendments: 356ace reserves the right to modify, suspend, or cancel any promotion at any time, including after a player has opted in, where circumstances require such action. Players affected by a promotion cancellation will be notified via the contact details registered on their account.

6 Game Rules and Fair Play

All games available on the 356ace platform are supplied by independent third-party software providers including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and Habanero. The following terms apply to gameplay:

• Random Number Generators: All casino game outcomes are determined by certified random number generator (RNG) systems operated by the respective game providers. 356ace does not interfere with or influence any game outcome.
• Game malfunctions: In the event of a software malfunction, disconnection, or technical error during a game round, 356ace will endeavour to resolve the issue in a manner that is fair to the player. However, 356ace accepts no liability for losses resulting from technical failures on the player's device, internet connection, or third-party infrastructure outside of 356ace's control. Malfunctions void all pays and plays for the affected round.
• Sports betting integrity: 356ace reserves the right to void any sports bet placed on an event where the result has been determined by match-fixing, corruption, or other integrity violations, regardless of the declared official result of the event.
• Maximum win limits: Individual games and promotions may carry maximum win caps. Players should review the terms of each game and promotion before participating. 356ace reserves the right to apply platform-wide maximum payout limits at its sole discretion.
• Minimum bet amounts: Each game carries a minimum bet amount set by the game provider. Players should review the game's paytable and settings before placing any wager.

7 Responsible Gaming

356ace is committed to promoting safe and responsible gambling practices among all players. The following tools and policies form part of the platform's responsible gaming framework:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits via their account settings. Once a deposit limit is set, it takes effect immediately. Increases to existing deposit limits are subject to a cooling-off period before they become active.
• Self-exclusion: Players who wish to exclude themselves from the platform for a defined period or permanently may apply for self-exclusion via their account settings or by contacting [email protected]. Self-exclusion takes effect within 24 hours of a valid request and, once in place, cannot be reversed during the exclusion period.
• Time-out: Players may apply a temporary time-out of between 24 hours and 6 weeks via their account settings. During a time-out period, login to the player's account is disabled.
• Reality checks: Players may configure periodic on-screen reminders of session duration via their account settings to assist in monitoring time spent on the platform.
• Age restriction: 356ace strictly enforces an 18+ age restriction. No player under the age of 18 may hold an account or participate in any game or betting activity on the platform.

Players who believe gambling is becoming a problem for them are encouraged to contact the 356ace support team at [email protected] at any time. Further information on responsible gaming tools is available on the Responsible Gaming page.

8 Prohibited Conduct

The following conduct is strictly prohibited on the 356ace platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where legally required:

• Registering more than one account or registering on behalf of another person.
• Providing false, incomplete, or misleading information during registration or verification.
• Using the platform if you are under 18 years of age.
• Using software, bots, scripts, or automated tools to interact with the platform in any way not explicitly permitted.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors, or misconfigured odds to place bets with a guaranteed or near-guaranteed return; any winnings derived from such exploitation are subject to forfeiture.
• Engaging in any form of money laundering, terrorist financing, or other financial crime through the platform.
• Attempting to charge back, reverse, or dispute legitimate transactions processed by 356ace.
• Abusing or harassing 356ace staff, support agents, or other players through any communication channel.
• Sharing, selling, or otherwise transferring your account credentials or account balance to a third party.

9 Account Suspension and Termination

356ace reserves the right to suspend or permanently close any player account, at its sole discretion, in circumstances including but not limited to the following:

• Breach of any provision of these Terms.
• Failure to complete identity verification within a reasonable period following request.
• Reasonable suspicion of fraudulent activity, money laundering, or other financial crime.
• Detection of duplicate accounts registered by the same individual.
• A chargeback or payment dispute initiated by the player against a legitimate 356ace transaction.
• A request from a relevant authority, payment processor, or financial institution requiring suspension or closure.

Where an account is suspended pending investigation, 356ace will endeavour to notify the player via their registered email address. Where an account is permanently closed due to a breach of these Terms, any bonus balance and associated winnings will be forfeited. Real-money deposits not subject to forfeiture may be returned at 356ace's sole discretion following completion of any required investigation.

Players may also voluntarily close their 356ace account at any time by contacting [email protected]. Upon voluntary closure, any remaining real-money balance (excluding bonus funds) will be processed for withdrawal to the player's verified payment method, subject to any outstanding wagering requirements.

10 Intellectual Property

All content on the 356ace platform — including but not limited to logos, trademarks, service marks, software, graphics, text, audio, video, and the overall look and feel of the platform — is the property of 356ace or its respective content licensors, and is protected by applicable intellectual property laws. No content from the 356ace platform may be reproduced, republished, distributed, displayed, transmitted, or otherwise exploited in any form or by any means without the express prior written permission of 356ace.

The 356ace brand name and logo are trademarks of the platform. Use of the 356ace name, logo, or any associated brand asset without written authorisation is strictly prohibited and may give rise to legal action.

11 Privacy and Data Protection

356ace collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering an account with 356ace, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key data handling principles applied by 356ace include:

• Personal data is collected only for the purpose of operating the platform, processing transactions, verifying identity, and complying with applicable legal obligations.
• Personal data is not sold or rented to third parties for marketing purposes without explicit consent.
• Appropriate technical and organisational security measures are applied to protect personal data against unauthorised access, disclosure, alteration, or destruction.
• Players may submit data access, correction, or deletion requests by contacting [email protected]. Requests will be processed in accordance with applicable data protection obligations.

12 Limitation of Liability

To the fullest extent permitted by applicable law, 356ace's aggregate liability to any player in connection with the platform, its services, or these Terms shall not exceed the total amount deposited by that player into their 356ace account during the 30-day period immediately preceding the event giving rise to the liability claim.

356ace shall not be liable for any indirect, incidental, consequential, special, or punitive loss or damage, including but not limited to loss of profits, loss of data, or loss of opportunity, arising in connection with the platform or its services, whether arising in contract, tort, negligence, or otherwise, even if 356ace has been advised of the possibility of such loss.

356ace does not warrant that the platform will be available at all times without interruption. Scheduled and unscheduled maintenance, technical faults, and force majeure events may affect platform availability. 356ace accepts no liability for losses arising from platform unavailability in such circumstances.

13 Amendments to These Terms

356ace reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, 356ace will endeavour to notify active players via their registered email address or through a prominent notice on the platform prior to the change taking effect. The effective date of the current version of these Terms is stated in the hero section of this page.

It is your responsibility to review these Terms periodically. Continued use of the 356ace platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease use of the platform and close your account before the effective date of the amendment.

14 Contact and Complaints

If you have any questions about these Terms, wish to raise a complaint, or need to contact the 356ace support team for any reason, please use the following contact details:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response time target: 356ace aims to respond to all support enquiries within 24 hours of receipt.

Formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Username]". 356ace will acknowledge receipt of all formal complaints within 48 hours and will endeavour to provide a substantive response within 14 days. Where a complaint cannot be resolved to the player's satisfaction, further escalation options may be discussed with the support team.

These Terms are written in English. In the event of any inconsistency between an English-language version and any translation, the English-language version shall prevail.